North Star Heating & Air Conditioning service van in a Utah neighborhood at dusk

HVAC Emergency Service in Utah: 24/7 Help When You Need It

Heating or cooling system down? We are available 24/7 to take your call.

Furnace quits on a freezing night or AC fails in a heatwave—no voicemail, just solutions. Serving Salt Lake and Utah Counties since 1998 with licensed, safety-first repairs.

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  • Serving Utah since 1998
  • Family-owned
  • Licensed Technicians

When Should You Call for Emergency Service?

Not every mechanical issue requires an after-hours dispatch, but certain situations pose immediate risks to your home and health.

Call Us Immediately If:

  • No Heat in Freezing Temps: Indoor temp dropping below 50°F or vulnerable family members present.
  • Burning Smells or Smoke: Electrical burning smells or visible smoke from vents.
  • Loud Screeching: Metal-on-metal sounds suggesting catastrophic failure.
  • Rapid Water Leaks: Water threatening ceilings, floors, or drywall.

Urgent but Schedulable:

  • Strange Noises: Rattling or humming that isn't screeching.
  • Weak Airflow: System running but air feels weak (check filter first).
  • Minor Drips: Slow condensate drips that are contained.
  • Routine Maintenance: Filter changes or seasonal tune-ups.
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Important Safety Warning: Smell Gas?

If you smell sulfur or rotten eggs, you may have a gas leak. Do not call an HVAC technician first.

  1. Evacuate your home immediately.
  2. Do not use light switches or phones inside.
  3. Call your utility provider or 911 from a safe distance.
  4. Once the gas is shut off and the home is cleared, call us to inspect the furnace.

Our Emergency Response Process

We strive to make the process calm, transparent, and efficient. We treat your emergency with the same urgency we would for our own homes.

1. You Call, We Answer

Our phones are answered 24/7. You speak to a real person who alerts our on-call technician.

2. Dispatch & Updates

We provide an arrival window. We serve Salt Lake City to Lehi and keep you updated.

3. Professional Diagnosis

We inspect to find the root cause. We explain options clearly—no pressure, even in emergencies.

4. Clear Options & Repair

You approve the price before we start. We stock common parts to fix most issues in one visit.

Emergency Furnace Repair

Utah winters are unforgiving. When your heating system fails, your home can lose heat rapidly, putting pipes at risk. We prioritize "no-heat" calls during severe weather.

Common Winter Emergencies:

  • Ignition Failures
  • Blower Motor Failure
  • Thermostat Issues
  • Short Cycling
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North Star technician repairing a furnace in a utility room

Safety First Approach

North Star technician repairing an outdoor AC condenser unit

Emergency AC Repair

A broken air conditioner in 100-degree heat is a health risk. Our emergency AC repair team responds quickly to restore comfort to your home.

Common Summer Emergencies:

  • Frozen Coils
  • Refrigerant Leaks
  • Electrical Failures
  • Drainage Overflow
View AC Repair Services

Checklist: Try These Quick Fixes First

Before you pay for an emergency dispatch fee, check these simple items. You might be able to get your system running again right now.

  • Check the Thermostat

    Ensure it is set to "Heat" or "Cool" and fan is on "Auto". Replace batteries if blank.

  • Inspect the Air Filter

    A clogged filter can cause shutdowns or freezing. Replace if dirty.

  • Check the Breaker Panel

    Look for HVAC breakers. Flip off then on. Do not reset more than once.

  • Ensure Vents are Open

    Blocked return vents can suffocate the system.

Still Not Working?

If these steps don't resolve the issue, you likely have a mechanical failure requiring professional help.

Call (385) 438-3332

Why Utah Homeowners Trust North Star

In an emergency, you are inviting a stranger into your home, often at odd hours. Trust is everything. Here is why North Star is the safe choice.

Licensed & Insured

Background-checked pros.

No High Pressure

We fix, we don't just sell.

Fully Stocked

Parts on the truck.

Since 1998

Family-owned & local.

North Star Heating & Air Conditioning team and vehicle fleet

Emergency Service Area Coverage

We provide rapid after-hours response to the entire Wasatch Front.

Salt Lake County

Utah County

Map illustration of Wasatch Front service area coverage
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Frequently Asked Questions

What is considered an HVAC emergency?
An HVAC emergency typically involves situations that threaten health, safety, or property. This includes no heat when temperatures are below freezing, gas leaks (call utility first), electrical burning smells, or water leaks causing damage.
Does emergency service cost more?
Emergency service involves a standard after-hours dispatch fee. However, we provide clear, upfront pricing for the actual repair after the diagnosis, ensuring you approve the total cost before any work begins.
How long will it take for a technician to arrive?
Response times vary based on weather and traffic. When you call our 24/7 line, we will provide you with an estimated arrival window. We prioritize "no-heat" calls during winter storms.
Can you fix my furnace or AC in the middle of the night?
Our technicians arrive with fully stocked trucks containing common parts. In many cases, we can complete the repair immediately. If a specialized part is needed, we will make the system safe and return when suppliers open.
Do you perform emergency installs?
If your system is beyond repair, we can often prioritize unit replacement, though full installation usually requires daytime hours to ensure code compliance and proper crew support.
Do you offer plumbing emergency services?
We offer plumbing services, but please call our main line to verify current technician availability for specific plumbing emergencies like leaks or pipe bursts.

Safety and Comfort are One Call Away

Don't wait until the temperature drops further. Contact North Star Heating & Air Conditioning for reliable, licensed, 24/7 assistance.

Call Now: (385) 438-3332

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If you cannot call right now, fill out this form. We monitor these requests closely.

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